Never got refund - wifi modem

Rachelcurl · October 2022

Hello,

I got a notification that my modem was received, however I was never refunded.

When is the refund processed?

Whizz · October 2022

I hope this message finds you well!

Following the verifications in your account I opened a ticket for our technical team in order to verify and send you the refund for the modem charge.

We will contact you via email as soon as the situation is resolved.

I am counting on your understanding and for any other questions in the meantime you can contact us in private following the steps from this link: https://fizz.ca/en/support

Have a great day,

-Georgian

Alexsolo · October 2022

Never got refund - wifi modem

Rachelcurl

Oct 4, 2022

Hello,
I got a notification that my modem was received, however I was never refunded.
When is the refund processed?

Refund for what?

The modem is given to you at no cost.

Did they charge you the 225 fee for not having returned it on time?

I would contact the support:

Either by the live chat function: What is the 15-day return policy for a phone bought with Fizz? | Fizz

Or using the following:

Facebook: https://www.facebook.com/fizzca

Twitter private message: https://mobile.twitter.com/fizz_ca

WhatsApp: (438) 393-5814

Mamie · October 2022

@Rachelcurl

Hi Rachel, if it's a modem that you returned late and charged to you, here's the info.

Once the modem has been received by Fizz, you should allow 4 to 6 weeks to receive the refund. That of the number of modems/refunds they have to process.

You can also check from your account: my settings/transaction history. The transaction will also be visible on your credit card within a few business days after the refund.

Keep your modem return receipt until refunded.

Alexsolo · October 2022

Mamie

Oct 5, 2022

@Rachelcurl
Hi Rachel, if it's a modem that you returned late and charged to you, here's the info.
Once the modem has been received by Fizz, you should allow 4 to 6 weeks to receive the refund. That of the number of modems/refunds they have to process.
You can also check from your account: my settings/transaction history. The transaction will also be visible on your credit card within a few business days after the refund.
Keep your modem return receipt until refunded.

@Mamie Do you have a link referencing 4-6 weeks? Just curious.

Thanks