Never got refund - wifi modem
Hello,
I got a notification that my modem was received, however I was never refunded.
When is the refund processed?
Best Answer
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Hello @Rachelcurl ,
I hope this message finds you well!
Following the verifications in your account I opened a ticket for our technical team in order to verify and send you the refund for the modem charge.
We will contact you via email as soon as the situation is resolved.
I am counting on your understanding and for any other questions in the meantime you can contact us in private following the steps from this link: https://fizz.ca/en/support
Have a great day,
-Georgian
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Answers
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Refund for what?
The modem is given to you at no cost.
Did they charge you the 225 fee for not having returned it on time?
I would contact the support:
Either by the live chat function: What is the 15-day return policy for a phone bought with Fizz? | Fizz
Or using the following:
Facebook: https://www.facebook.com/fizzca
Twitter private message: https://mobile.twitter.com/fizz_ca
WhatsApp: (438) 393-5814
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Hi Rachel, if it's a modem that you returned late and charged to you, here's the info.
Once the modem has been received by Fizz, you should allow 4 to 6 weeks to receive the refund. That of the number of modems/refunds they have to process.
You can also check from your account: my settings/transaction history. The transaction will also be visible on your credit card within a few business days after the refund.
Keep your modem return receipt until refunded.
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