Never got refund - wifi modem

Rachelcurl
Rachelcurl Posts: 1 ✭✭
edited October 2022 in Internet

Hello,

I got a notification that my modem was received, however I was never refunded.

When is the refund processed?

Best Answer

  • Whizz
    Whizz Posts: 23,357 admin
    Answer ✓

    Hello @Rachelcurl ,


    I hope this message finds you well!

    Following the verifications in your account I opened a ticket for our technical team in order to verify and send you the refund for the modem charge.

    We will contact you via email as soon as the situation is resolved.

    I am counting on your understanding and for any other questions in the meantime you can contact us in private following the steps from this link: https://fizz.ca/en/support

    Have a great day,

    -Georgian

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