Travel - Data
In am currently in Europe.
I purchased several 1gb blocks of data.
Before 30 days had passed, I was blocked from using data. I had to purchase another 1gb block even though my account clearly states that I have several 1gb blocks left.
I had also put $10 in the "bank" for SMS and that was consumed entirely by data, even though I still had several 1gb blocks left.
Any ideas ?
J
Best Answer
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Hello @shampoo ,
Thank you for being part of the Fizz community!
I have verified your account and noticed that one of my colleagues opened a ticket for our technical team and the situation was fixed ☺️
If you have any other questions, feel free to contact us directly in private following the steps from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,
-Georgian
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Answers
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If you are sure that you still have several 1gb blocks of data that are usable in Europe, you should contact the support directly...
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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