Internet suddenly stopped working
Best Answers
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@Jordan @Equi @king @windsurfer88
Hi sirs, I don't know if you have learned this since the last message, but Fizz has announced that there is a service outage in the Plateau sector. I refer you to Whizz's message.
https://forum.fizz.ca/fr/discussion/2637415/internet-non-fonctionnel-rachel-saint-laurent
"After having made checks, I note that a temporary unavailability known by our specialized team is in progress on your line. This is in the process of being resolved and our technical teams are mobilized to allow a return to optimal service. It's just a matter of patience to get your service back up and running. However, I do not have a specific resolution deadline to communicate to you."
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Hello Jordan,
I hope this message finds you well.
I just verified your account and I noticed that there is indeed a maintenance work in your area which started on the 29th. As of now, I tried to look for an estimated resolution time, however, it seems like the technicians did not provide on to us yet. We are indeed appealing to your patience and understanding in this situation, and we can assure you that we will do our best to restore your internet connection as soon as possible.
Thank you all for your patience and understanding. You can keep this post to communicate when the internet comes back in your area 😊.
Have a good one!
-Sergiu0
Answers
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Same here.
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Hi, if you have tried restarting it with no result. If it's your internet connection and not just wifi, so
Try doing a "reset" to put it back to factory settings.
a) With a paper clip, push it into the small cavity behind the modem
b) Wait 15-20 seconds
c) The modem will reset and reconnect to the Fizz network but with the original networks.
d) You will need to reconfigure your modem/router
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it number 7
If your network is still dead, you can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
Private message on Twitter: https://mobile.twitter.com/fizz_ca
WhatsApp: (438) 393-5814
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Hi @Jordan
You can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the situation keeps happening, you gonna have to contact Fizz support service team. They will be able to run some tests and see what's going on much more in details.
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How can i check for a network outage in my area (from my phone)? Any link?
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Likewise, my internet stopped working just now. I live in Plateau.
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Has anyone found the solution to make the internet work? Seems to me like a network failure somehow
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Plateau here too!
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@Equi the only link I could find for network outage is this. It says everything is working (even though it’s still not working at mine)
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Can confirm, I’m also in the plateau and my internet stopped working since around 6:30pm
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Let us know if you any of your internet starts working again!
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Jost got my internet back! 4h33 am
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