Cellular data cut off when I still have data

LindaP
LindaP Posts: 11
edited September 23 in My Mobile

Has anyone ever had their data turned off when there is still data available?

As soon as I use up the gifted data, my cellular data is turned off.

I tried all of the suggestions from Fizz, still no data.


Best Answer

  • Whizz
    Whizz Posts: 15,621
    Answer ✓

    Hello @LindaP

    Thank you for contacting us for help.

    I have verified your account and I can see that you have received an answer for the ticket regarding the mobile data and some manipulations.

    Please let me know if you managed to try these manipulations and if the situation persists.

    I wish you have a great day.

    -Florin

Answers

  • Olic
    Olic Posts: 815
    edited September 22

    Do you have data in your plan?

    Edit :

    I just saw that even if you don't have data in your plan, you should be able to use the updates... You should probably contact Fizz then!

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • LindaP
    LindaP Posts: 11

    Yes, I have a 1GB plan

    I did contact Fizz who referred me to Tech Support who took way to long to reply (5 + days), so I added data and received gifted data,

  • LindaP
    LindaP Posts: 11

    @Olic

    I also upgraded to a 5Gb plan, but that is a problem as well.

    My new billing cycle started on Sept 20, but I have no new data. 😏

    none! Not even the 1gb and bonus data I usually get.

  • Olic
    Olic Posts: 815

    Yeah, really not cool :(

    Sorry you're in this situation, with the chat you can't get help faster?

  • LindaP
    LindaP Posts: 11

    No luck with the chat group either. They just keep on updating my ‘ticket’

This discussion has been closed.