Blocked SIM card

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Joanie_L
Joanie_L Posts: 1 ✭✭
edited September 2022 in My Mobile

My mobile plan was suspended and my Sim card blocked. I was sent a “PUK code” to unlock it, but I don’t really understand how to use it. I now only have 1 attempt left, or else I will need to order a new SIM card. I can currently use my data and send text messages as well as receive calls, but I can’t receive them… What can I do to solve this problem?

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  • Whizz
    Whizz Posts: 19,204 admin
    Answer ✓
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    Hello Joanie_L,

    I am sorry to hear about this situation.
    I just verified your service and I can see the plan was unsuspended and is ready to use.
    Please restart your phone and test the line again.  
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    If by any chance this still persists please reach our support team.

    Have a lovely day,
    -Alex

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