Activation of SIM
Best Answer
-
Hello @Moeby ,
Sorry to hear about the situation encountered.
It appears that in your case, we will have to swap again the old Sim card with the new one, as the situation should be resolved once we do the change one again.
Please reach us on Live chat following these details : https://fizz.ca/en/contact-us
For the other users on this thread, we kindly advise you to reach us on Live chat, to properly address the issue if you haven`t done sone by now.
Your patience and understanding are highly appreciated!
Have a good day,
-Raul
0
Answers
-
You seem to be several in this situation for two days. I believe that the only solution will be to contact Fizz support.
You can go on that page : https://fizz.ca/en/faq/abcs-fizz-mobile-services and clic on the green "?" at the right bottom corner. The chat seemed to be broken earlier today, but now, it works for me.
0 -
j’ai exactement le même problème . Voici le message:
« Nous éprouvons actuellement des enjeux avec l’activation de carte SIM, nos équipes sont au courant.
Si vous tentez d’activer votre nouvelle carte SIM VoLTE et que vous recevez un message d’erreur, merci de continuer d’utiliser votre ancienne carte SIM pour le moment. Nous vous recontacterons. Si vous n’avez plus de réseau, il vous faudra réactiver votre ancienne carte SIM. "
0 -
comment je fais pour reactiver mon ancienne carte ?
0 -
ce tu le code PUK que ca prend pour reactiver l’ancien sim?
1 -
jai pu de service là GRRRRR
0 -
https://fizz.ca/en/faq/status-services
August 26, 2022: For those who are trying to switch to their new VoLTE SIM card and are receiving an error message, know that our teams are investigating the reason for this issue. In the meantime, keep your current SIM card in your phone. If your mobile services have been cut, contact us by chat with your account details.
We apologize for this unfortunate event and will communicate next steps as soon as possible.
0 -
Non, le PUK sert a dévérouiller une carte à puce après plusieurs mauvais NIP. Malheureusment, il n'est pas possible de soit-même réactiver une ancienne carte.
0 -
I had the same problem, I went to the email to order the Sim card again & was able to reactivate my old Sim card back
1 -
I love you. That solved it. By going back to the original e-mail and ordering a new free SIM card, I could now go back to manage my plan and click on Change SIM card and simply activate the old one. Thank you so much.
3 -
And if you don’t have that email anymore?! WTF do I do
0 -
I could forward the email to you so you can do it
1 -
toujours le meme probleme pas réglé encore
0 -
Avez-vous essayé de parler avec le support technique? Ils disent quoi?
Sinon, vous avez essayé le truc en recommandant une nouvelle puce pour pouvoir réactiver l'ancienne?
0 -
personne pour reparer le site web d activation pendant le week-end?
0 -
it ask me for the activation code of the SIM card , where do you get it for your old one ?
0 -
Its written directly on the Sim card when you pop it out
0
