Why I cannot buy add on ?

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youfce
youfce Posts: 1 ✭✭
edited August 2022 in Phones

I've been trying to get add-ons on my plan since I ran out of data, but it seems that I'm not allowed to. I've tried on many devices/browsers but none of them seems to work.

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,057 ✭✭
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    Salut @youfce

    You should contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,150 admin
    Answer ✓
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    Hello @youfce ,


    Sorry to hear about the situation encountered!

    In this case, please reach our colleagues on Live chat by following the details found here : https://fizz.ca/en/support to investigate the issue further, and even possibly opening a ticket if necessary.


    Have a good day,

    -Raul

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