I've been trying to get add-ons on my plan since I ran out of data, but it seems that I'm not allowed to. I've tried on many devices/browsers but none of them seems to work.
You should contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Hello @youfce ,
Sorry to hear about the situation encountered!
In this case, please reach our colleagues on Live chat by following the details found here : https://fizz.ca/en/support to investigate the issue further, and even possibly opening a ticket if necessary.
Have a good day,