Internet outage

Gazelle7
Gazelle7 Posts: 1
edited June 30 in Internet

Hi,

my internet connection is not working, I’ve tried resetting the modem twice. All the lights are on and my devices are able to connect to modem via wifi. It appears the internet connection to the modem is not working (also got an error when running a speed test on the modem). Verified all the cables are connected correctly.


Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited June 22 Answer ✓

    @Gazelle7


    Hi,

    here's how to contact Fizz’s support team directly to inquire about possible network works or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 14,303

    Hello Gazelle7,

    I am sorry for the situation encountered.

    I have verified your Fizz account and I see that your modem is online, and the signals are alright as well. In history there are some fluctuations in the signals, however, the connection should be working properly now. Also, there is no work carried out in your area affecting the services.

    Please check if the cables are well inserted, and test the connection in another electrical outlet.

    If the situation persists, please reach us back in private: https://fizz.ca/en/contact-us

    Thank you for your understanding and patience.
    I wish you a wonderful day!
    -Adelina

This discussion has been closed.