Moving internet service but the price is not the same

Hi

Be sure to follow the moving procedure - https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service and not for example, the procedure for a new internet installation at your new address.

Moving your Home Internet plan is done directly from your account. Submit your request under

My plans > Manage plan > Moving my service.

Word of the wise, don’t forget to pack your Fizz Wi-Fi modem and bring it with you on your moving day!

Need to change your Home Internet plan? No worries, but plan to do so before or after your move. You cannot modify your Home Internet plan during your move.

It is possible the plan or the service is not available at your new address

As you fill out your move request for your Home Internet plan, Fizz will obviously ask you to enter your new address. One of three things can happen:

All is fine.

• This is great, but chances are this is not your case if you’re reading this section of our FAQ.

The download speed you have now is not available at your new address.

• Perhaps you are moving from an area with high bandwidth to one with lower bandwidth, which impacts the download speeds available to you. Choose a new plan. On the activation date of your new plan at your new address, your old plan will be refunded to you on a prorated basis.

 Fizz Home Internet is not available at your new address.

• This is where we must unfortunately part ways. Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and Ontario. In time, the service will become available to a growing number of postal codes. 

If there is any issue, you can contact Fizz customer service 24/7. You can do so by opening this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

@Eson Unfortunately, if the automated procedure has an issue with getting the pricing right, then you will certainly need to contact customer service.

If the online chat does not work for you, then you can try to use the online complaint form, which would continue discussions via email.

Otherwise, the usual support options also still apply

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Fizz Customer service agents are only available online. Here we are all end users like you.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

Hello you all can I ask you what's the beta user and how to get it? Thank you.

Oh thank you, that's good to know. Emjoy your beta position :P