Is it normal that I haven’t been able to reach anyone and have no internet? If you’re going to make everything online then you should at least be available to your paying customers when there’s a problem with your service!?!!
Hello Daniela1,I am sorry to hear about this situation.I can see that your service is canceled at the moment.If you need further assistance please reach our support, I can assure you our chat is working and so are the other way of contact. We are here 24/7 for you so feel free to reach us at any time if necessarry.Have a lovely day,-Alex
Usually to chat with the support takes around 5 minutes, it can be the weather conditions.
Can you please let us know the modem's light status? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Like other electronic equipment restart can help, sometime. You can disconnect the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use interne after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/