After suspending my home internet after paying?

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Guysham01
Guysham01 Posts: 2 ✭✭
edited May 2022 in Internet

Y’all came up with reasons like your site was during maintenance so you couldn’t access my account but it has been two days that I don’t have internet but y’all gladly took money from bank account on Thursday but can’t provide the services I’m paying for

this is theft

two days without internet

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  • Whizz
    Whizz Posts: 19,209 admin
    Answer ✓
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    Hello Guysham01,

    I am sorry to hear about this situation.
    I just verified and the payment did not pass.
    Please access your Fizz account and trigger the manual payment.  
    Here you can find more information about this: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    If you encounter any difficulties please reach our support team.

    Have a lovely day,
    -Alex

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,065 ✭✭
    edited May 2022
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    Hi @Guysham01

    Please contact the support here we are users, therefore, we can only suggest to contact the support by chat.

    You can try to disconnect the power cord from the back, wait for 30 seconds and then plug it back in to see if this will help, if you made the payment your internet must be back.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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