i still have 9 gigs of data left for my current monthly plan however it is not working.

dali
dali Posts: 1 ✭✭

I have tried to reboot my phone and turn on airplane mode however this does nothing.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,946 ✭✭
    edited May 2022

    Hi @dali

    Did you try to chech the APN? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Are you connected to Fizz or Fizz Ext? If you are using Fizz Ext you need to activate the data roaming

    Make sure that a mobile data usage limit has not been set up in your phone.

    Example: Settings → Connections → Mobile data usage


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  • Whizz
    Whizz Posts: 18,817 admin

    Hi dali,
    Thank you for reaching out to us.
    I understand and I'm sorry to learn about the inconvenience.

    As I can see here you now have 0 Data remaining in your plan. Can you please let us know if you managed to find a way to regain access to your Data in the meantime?
    We want to make sure that this is not an error or something of the sort.

    Thank you for your consideration and have a good one. Waiting for your reply.
    Andrei