I have tried to reboot my phone and turn on airplane mode however this does nothing.
Did you try to chech the APN? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Are you connected to Fizz or Fizz Ext? If you are using Fizz Ext you need to activate the data roaming
Make sure that a mobile data usage limit has not been set up in your phone.
Example: Settings → Connections → Mobile data usage
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
Hi dali,Thank you for reaching out to us.I understand and I'm sorry to learn about the inconvenience.As I can see here you now have 0 Data remaining in your plan. Can you please let us know if you managed to find a way to regain access to your Data in the meantime?We want to make sure that this is not an error or something of the sort.Thank you for your consideration and have a good one. Waiting for your reply.Andrei