i still have 9 gigs of data left for my current monthly plan however it is not working.

dali Posts: 1

I have tried to reboot my phone and turn on airplane mode however this does nothing.


  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,434
    edited May 17

    Hi @dali

    Did you try to chech the APN? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Are you connected to Fizz or Fizz Ext? If you are using Fizz Ext you need to activate the data roaming

    Make sure that a mobile data usage limit has not been set up in your phone.

    Example: Settings → Connections → Mobile data usage

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 13,811

    Hi dali,
    Thank you for reaching out to us.
    I understand and I'm sorry to learn about the inconvenience.

    As I can see here you now have 0 Data remaining in your plan. Can you please let us know if you managed to find a way to regain access to your Data in the meantime?
    We want to make sure that this is not an error or something of the sort.

    Thank you for your consideration and have a good one. Waiting for your reply.