I have ordered a new phone on Fizz Web Site

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Gobreizh
Gobreizh Posts: 1 ✭✭
edited May 2022 in Phones

I have ordered a new phone on Fizz Web Site Three days ago.

I used Paybright. and they agree my payment

I have not receiveid confimation of my order.

I let a message yesterday to Paybrigth, to ask them if they have receive my order.

No reply for the moment, I want to know if I willvmake an order again

I am very disappointed.

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  • Whizz
    Whizz Posts: 19,216 admin
    Answer ✓
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    Hello Gobreizh,

    Thank you for contacting us. 

    As I verified your account, I noticed that you have a device order, however, it is not completed.

    I kindly inform you that I have escalated this situation to our technical team for further verification. 

    I opened a ticket from your account and you can follow the progress of your ticket in your Fizz account in the Overview section of your account and then click on "My settings" "My tickets".

    As soon as we have a resolution, we will reach back to you via e-mail with all the information needed. 

    Thank you for your kind understanding. 

    I wish you a great day.😊

    Ramona  

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,065 ✭✭
    edited May 2022
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    Hi @Gobreizh

    You can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My Settings
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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