No internet connection

Evgeny
Evgeny Posts: 2 ✭✭
edited May 2022 in Internet

Hi, since yesterday morning I have had no internet at home. I can see the network but no internet.

looks like the modem problem. I performed reset and hard reset - doesn't work. On the forum, I got an answer that I have to contact with Fizz technical support team.

In

the attached picture - the part from the filmed video. The marked light is blinking.

Best Answer

  • Whizz
    Whizz Posts: 18,801 admin
    Answer ✓

    Hello Evgeny,

    Thank you for reaching out to us. 

    I just checked your modem`s signals and I could see that it`s offline, however, I did not see any recent signals on the WiFi history also.
     
    I kindly invite you to unplug the modem for 20 seconds, check the cables ( both coaxial and power cable ), to see if they are damaged in any way, and plug them back in ( test the modem in another power outlet also ).

    Please, contact us directly so we can verify further and help you more in this regard. 

    Here you can find all of our contact channels https://fizz.ca/en/contact-us
    Thank you for your kind understanding. 
    Have a great day.✨
    -Ramona 

Answers

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