No internet connection

Evgeny
Evgeny Posts: 2
edited May 7 in Internet

Hi, since yesterday morning I have had no internet at home. I can see the network but no internet.

looks like the modem problem. I performed reset and hard reset - doesn't work. On the forum, I got an answer that I have to contact with Fizz technical support team.

In

the attached picture - the part from the filmed video. The marked light is blinking.

Best Answer

  • Whizz
    Whizz Posts: 15,650
    Answer ✓

    Hello Evgeny,

    Thank you for reaching out to us. 

    I just checked your modem`s signals and I could see that it`s offline, however, I did not see any recent signals on the WiFi history also.
     
    I kindly invite you to unplug the modem for 20 seconds, check the cables ( both coaxial and power cable ), to see if they are damaged in any way, and plug them back in ( test the modem in another power outlet also ).

    Please, contact us directly so we can verify further and help you more in this regard. 

    Here you can find all of our contact channels https://fizz.ca/en/contact-us
    Thank you for your kind understanding. 
    Have a great day.✨
    -Ramona 

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,688

    Hi

    If your payments are up to date, try unplugging the modem for 1 minute, then plug it back in and wait a few minutes for the modem to restart.

    You can see if the latest payment applied by looking on your Fizz account - My Plans -> then transaction history

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,688

    You can see the proper status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

    Other tips and tricks:

    Otherwise, chat with Fizz since they can 

    • verify if there is an incident or maintenance work carried out in your area affecting services.
    • check your account status
    • check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

    you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Evgeny
    Evgeny Posts: 2

    Hi Ramona,

    Thanks for your response.

    I did what you proposed.

    All cables are good.

    No damage.

    And still, nothing changed.

    I don't understand how I can contact you directly, sorry, It's not pretty clear to me.

  • Whizz
    Whizz Posts: 15,650

    Hello Evgeny, 


    You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function. 

    Thank you for your kind understanding. 
    I wish you a lovely day. ✨
    Ramona 

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