My point are not counted
Hi
the points that I am doing in the forum, answering, are not counted in My Rewards session
Is it the same for you?
Best Answer
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Hello Irene,
I hope you are doing well.
I'm sorry to hear about the situation you are encountering and I can assure you that we are working to solve it.
I just took the opportunity to open an individual ticket on your account, and as soon as we have a resolution on it, we will reach out to you via email with the updates.
Please feel free to contact us if you have any other questions. Here is how to do it https://fizz.ca/en/contact-us.
Cheers!
-Sergiu0
Answers
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Moi non plus, depuis le 25 ou 26 avril. J’ai un billet d’ouvert là dessus.
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Salut
je n'ai pas ouvert un billet, mais j'ai le même problème
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Hi @Irene
It seem to be the case for all of us 😥
A lot of tickets are opened on that subject, so i guess it will be corrected soon !
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Hopefully they will correct it soon
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It's the same for everyone. Since Monday, April 25, the points earned on the community are not transferred onto our account. It seems this has happened before, but Fizz will make it right soon enough and all our earned points will be transferred over!
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Many of us have the same problem. Do we have to ask Fizz to open an individual ticket on our own account ?
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Doesn't make sense to have to open a ticket to every single person to be able to fix the problem...
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It seems like this isn't fixed yet. I answer questions and nothing changes in my account. Those who opened a ticket, did it solved your situation?
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