My point are not counted

Irene
Irene 🌈 💲 🎁 REFERRAL CODE ▶ 5JATM ◀ CODE DE RÉFÉRENCE 💲 🎁 🏃‍♀️ 🕧 🌈Posts: 1,812
edited April 28 in About my account

Hi

the points that I am doing in the forum, answering, are not counted in My Rewards session

Is it the same for you?

Best Answer

  • Whizz
    Whizz Posts: 13,398
    Answer ✓

    Hello Irene,
    I hope you are doing well.

    I'm sorry to hear about the situation you are encountering and I can assure you that we are working to solve it.
    I just took the opportunity to open an individual ticket on your account, and as soon as we have a resolution on it, we will reach out to you via email with the updates. 

    Please feel free to contact us if you have any other questions. Here is how to do it https://fizz.ca/en/contact-us.

    Cheers!
    -Sergiu

Answers

  • Fling
    Fling Code de référence / referral code: OKWPWPosts: 4,708

    Moi non plus, depuis le 25 ou 26 avril. J’ai un billet d’ouvert là dessus.

  • Irene
    Irene 🌈 💲 🎁 REFERRAL CODE ▶ 5JATM ◀ CODE DE RÉFÉRENCE 💲 🎁 🏃‍♀️ 🕧 🌈Posts: 1,812
    edited April 28

    Salut

    je n'ai pas ouvert un billet, mais j'ai le même problème

  • Luke_Skywalker
    Luke_Skywalker 🥇  Code de référence : JH4P9 🥇Posts: 305

    Hi @Irene

    It seem to be the case for all of us 😥

    A lot of tickets are opened on that subject, so i guess it will be corrected soon !

  • Han_Solo
    Han_Solo  🏆️  Code de référence : H️WLWF  🏆️ Posts: 142

    Hi @Irene

    Same for me since some days. 😭

    I hope it will be corrected retroactively ! We all need those points !

  • Irene
    Irene 🌈 💲 🎁 REFERRAL CODE ▶ 5JATM ◀ CODE DE RÉFÉRENCE 💲 🎁 🏃‍♀️ 🕧 🌈Posts: 1,812

    Hopefully they will correct it soon

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,191

    It's the same for everyone. Since Monday, April 25, the points earned on the community are not transferred onto our account. It seems this has happened before, but Fizz will make it right soon enough and all our earned points will be transferred over!

  • swatt
    swatt Code de référence/ referral code: IAN66Posts: 237

    Many of us have the same problem. Do we have to ask Fizz to open an individual ticket on our own account ?

  • Luiza
    Luiza Posts: 8

    Doesn't make sense to have to open a ticket to every single person to be able to fix the problem...