Whenever I leave Montreal or the province of Quebec, I can't text or call

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FizzNoWorkie
FizzNoWorkie Posts: 1 ✭✭
in My Mobile

Every time that I leave the province I no longer have service even though my plan coverage includes Canada. Whenever I leave for Ontario for example, I can no longer call or text. I currently have the iPhone 11 so I doubt it's due to the phone, is there any reason for this? If so, how can I fix this?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited May 2022
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    Hi @FizzNoWorkie

    Check the network operator configuration, it seems to me that you fix the Fizz operator, you need to select Automatic

    iPhone: Settings → Operators → Automatic/Fizz

  • Whizz
    Whizz Posts: 19,101 admin
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    Hello FizzNoWorkie, 

    Thank you for reaching out to us. 


    I kindly suggest you connect to Fizz EXT as network and turn on the airplane mode for a few seconds.

    If the issue still persists, please contact us directly so we can verify and help you further. 

    Here you can find all of our contact channels. https://fizz.ca/en/contact-us

    Thank you for your kind understanding. ✨
    Have a great day.
    Ramona 

  • magic_channel
    magic_channel Posts: 107 ✭✭
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    Easiest way setup Network Selection on Automatic and for Data Roaming ON. If is not switching automatically to Fizz.ext try a manual scan for networks or just leave it on airplane mode for couple minutes and then turn it on. I did like this also in the US and worked great.

    Hope it helps

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