Account id and account pin when porting Fizz phone number to other provider

Sebberman Posts: 1
edited May 2022 in My Mobile

Hi, I've tried every combo of account id, imei, 1234, etc as account pin when trying to port my current number from Fizz to another provider but I can't seem to do the right thing since I always get : Transfer StatusThe order needs attention before processing can continue. - Account number, PIN or Account information incorrect.

I know my IMEI 15 decimal and my Fizz account number 8 decimal but I don't have a PIN number. Also, tested with and without the accent I've got in my french name (special character : é).

Nothing works! Please help.

Best Answer

  • Whizz
    Whizz Posts: 16,580
    Answer ✓

    Hello Sebberman,

    I am sorry to hear about this situation.
    As our other members informed you, Fizz does not have a PIN for transferring your number.  
    You can either use the IMEI of the Fizz account number.
    Here you can find more information about this at point 2:
    You can also call this number for further assistance regarding the port out request +1 (833) 655-8479.

    Have a lovely day,


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