I don’t have internet since 9am , Nun’s island!!! Am I the only one

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GuiG
GuiG Posts: 8 ✭✭
edited March 2022 in Internet

No internet since 9 am

went on the chat and they cut me

down !!!! Anybody in the same situation ?

Best Answers

  • Whizz
    Whizz Posts: 19,375 admin
    Answer ✓
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    Hi GuiG,

    Thank you for reaching out to us.

    I understand and I'm sorry to learn about the inconvenience.

    Having checked in my tools, I can see that there is currently a disconnection reported in your area and this interferes with the network connection to that specific node.
    Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
    I would suggest you keep an eye on your modem from time to time and monitor the behaviour of the led lights.

    If you see any change, restart the modem and test your connection again.

    Have a fine day,
    Andrei

  • Rydock
    Rydock Posts: 206 ✭✭
    Answer ✓
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    La blague ou le manque d'internet?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @GuiG


    https://forum.fizz.ca/en/discussion/2630804/internet-down-in-nuns-island-pointe-nord

  • GuiG
    GuiG Posts: 8 ✭✭
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    thank you Dapfizzer.

    however it doesn’t help to solve my issues. Nothing works: chat is off, internet is off, no proper customer service,

    it’s been a day ! I’m speechless !

  • GuiG
    GuiG Posts: 8 ✭✭
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    Still no internet after 2 days 😐

  • Han_Solo
    Han_Solo Posts: 200 ✭✭
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    Maybe they think that nun's should'nt have Internet ?

  • GuiG
    GuiG Posts: 8 ✭✭
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    Unacceptable !!!

  • Han_Solo
    Han_Solo Posts: 200 ✭✭
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    @GuiG

    There has been no report of downtime at Nun's Island on the site OutageReport :

    https://outage.report/ca/videotron

    Have you tried checking that the cable is well threaded ?

    And rebooting the modem by disconnecting the power for 30 sec. is always a good try.

    Good luck !

  • Hekkkk
    Hekkkk Posts: 3 ✭✭
    edited March 2022
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    Same here. No Internet for two days. Lack of communication. Customer support said this is a local issue, that's why they didn't list this issue on their website. Speechless.

  • Simon
    Simon Posts: 109 ✭✭
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    No Internet for 2 days and not being forthcoming with clients to reassure them?

    @Fizz: this is not a good combination.

  • Rydock
    Rydock Posts: 206 ✭✭
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    Some people have internet now! And you?

This discussion has been closed.

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