I don’t have internet since 9am , Nun’s island!!! Am I the only one

GuiG

No internet since 9 am

went on the chat and they cut me

down !!!! Anybody in the same situation ?

Whizz

Hi GuiG,

Thank you for reaching out to us.

I understand and I'm sorry to learn about the inconvenience.

Having checked in my tools, I can see that there is currently a disconnection reported in your area and this interferes with the network connection to that specific node.
Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
I would suggest you keep an eye on your modem from time to time and monitor the behaviour of the led lights.

If you see any change, restart the modem and test your connection again.

Have a fine day,
Andrei

Rydock

La blague ou le manque d'internet?

Dapfizzer

@GuiG

https://forum.fizz.ca/en/discussion/2630804/internet-down-in-nuns-island-pointe-nord

GuiG

thank you Dapfizzer.

however it doesn’t help to solve my issues. Nothing works: chat is off, internet is off, no proper customer service,

it’s been a day ! I’m speechless !

GuiG

Still no internet after 2 days 😐

Han_Solo

Maybe they think that nun's should'nt have Internet ?

GuiG

Unacceptable !!!

Han_Solo

@GuiG

There has been no report of downtime at Nun's Island on the site OutageReport :

https://outage.report/ca/videotron

Have you tried checking that the cable is well threaded ?

And rebooting the modem by disconnecting the power for 30 sec. is always a good try.

Good luck !

Hekkkk

Same here. No Internet for two days. Lack of communication. Customer support said this is a local issue, that's why they didn't list this issue on their website. Speechless.

Simon

No Internet for 2 days and not being forthcoming with clients to reassure them?

@Fizz: this is not a good combination.

Rydock

Some people have internet now! And you?