My sms dont work

Joelle T. #14708
Joelle T. #14708 Posts: 1 ✭✭
edited February 2022 in My Mobile

After activating my new card my SMS dont work

Best Answer


  • Fling
    Fling Posts: 8,120 ✭✭

    Hi Joelle,

    This is the link from fizz for your problem

    If you still have the problem Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

    Fizz show you how to reach them in this link

    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter:

    ·        By private message on Facebook:

    CHAT however is the only effective and quickest method

  • Hello @Joelle T. #14708 , I suggest:

    • check the APN settings and if not set to Fizz, manually add them
    • reboot your phone
    • if the phone was used, by you or someone else, on another network, reset the Network settings to factory and add the Fizz APN settings
    • check for updates to your phone operating system and apps, reboot after any updates
    • it can take several hours after activating a SIM for it to establish a full connection to the Fizz network
    • if none of the above steps work, consider backing up all your user data on the phone, remove the SIM, reset it to factory settings, re-insert the SIM and reboot, hopefully this is a last resort and unnecessary
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 233 ✭✭

    It's probbaly the APN settings as others have pointed out. Are you using Android or iPhone (or something else?)

This discussion has been closed.