My sms dont work
After activating my new card my SMS dont work
Best Answer
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Hello Joelle T. #14708,
I am sorry to hear about this situation.
I can see that you have 2 lines and both appear to be in good standing.
I recommend restarting the phone and testing again after.
Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
If by any chance the issue persists please contact our support team to provide more details: https://fizz.ca/en/contact-us
Have a good one,
-Alex1
Answers
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Hi Joelle,
This is the link from fizz for your problem
If you still have the problem Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Hello @Joelle T. #14708 , I suggest:
- check the APN settings and if not set to Fizz, manually add them
- reboot your phone
- if the phone was used, by you or someone else, on another network, reset the Network settings to factory and add the Fizz APN settings
- check for updates to your phone operating system and apps, reboot after any updates
- it can take several hours after activating a SIM for it to establish a full connection to the Fizz network
- if none of the above steps work, consider backing up all your user data on the phone, remove the SIM, reset it to factory settings, re-insert the SIM and reboot, hopefully this is a last resort and unnecessary
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It's probbaly the APN settings as others have pointed out. Are you using Android or iPhone (or something else?)
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