I want to change my date usage but cannot get into my account. Is it down?
I cannot get into my account. Is the system down?
Best Answer
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Hi Lisa,
on my side everything works perfectly well. You should clear your cache as well as clear your history, also log in with a private window (ingognito), otherwise you can use another web browser. If you can, you can also try to connect from another device.
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Answers
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If by your question you wish to change the date on which the debits are made on your payment method, this will not be possible. Here’s how payment cycles work: https://fizz.ca/en/faq/how-do-payment-cycles-work
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Hello @Lisaring , as @Dapfizzer pointed out try using your browser in incognito/provide mode/window. This is always better when accessing the Fizz site for anything. If this doesn't work, try a different browser or a different device If someone uses the same computer to log in to a different Fizz account, set the browser not to remember log in information. If you think someone tried to gain access to your Fizz account without your knowledge/permission, try following the process as if you forgot your password.
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Oups! (incognito)*
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Hello Lisaring,
I'm sorry for this situation that you've encountered.
I'll recommend you to follow the advice of Dapfizzer and if the issue is still present, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-ustwitter.com/fizz_ca/
We'll investigate this situation further for you.
Have a good one!
-Radu0
