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We noticed some instabilities on our mobile network (Resolved)
Whizz
Posts: 24,556 admin
We noticed some instabilities on our mobile network, which would explain why some members cannot use their mobile data. We’re currently investigating to pinpoint the cause as soon as possible. We apologize for the inconvenience this may be causing you.
To follow the progress: Status of our services | Fizz
The Fizz Team
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Comments
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Hello, my phone data not working since 9 am this morning. can you please fix this issue for me asap.
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Please @Paris edit out your personal information. You only have a few minutes to do so.
You expose them to everyone, and robocals, phishing attaks, etc.
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Something generalized is happening. In such cases Videotron (the parent company of Fizz) is certainly already in the process of remedying the situation.
You are not alone right now
- https://forum.fizz.ca/fr/discussion/comment/6610349#Comment_6610349
- https://forum.fizz.ca/fr/discussion/comment/6610344#Comment_6610344
- https://forum.fizz.ca/fr/discussion/comment/6610351#Comment_6610351
- https://forum.fizz.ca/fr/discussion/comment/6610352#Comment_6610352
- https://forum.fizz.ca/en/discussion/2629439/internet-sur-mobile-en-panne
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There are similar reports on Twitter's Videotron account.
To edit your comment, use the 3-dot button:
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Internet mobile doesn't work sine 1h , what's happend to fizz mobile internet network ??
did they fixing it ???
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Hello @alae
Something generalized is happening. In such cases Videotron (the parent company of Fizz) is certainly already in the process of remedying the situation.
You are not alone right now
- https://forum.fizz.ca/fr/discussion/comment/6610349#Comment_6610349
- https://forum.fizz.ca/fr/discussion/comment/6610344#Comment_6610344
- https://forum.fizz.ca/fr/discussion/comment/6610351#Comment_6610351
- https://forum.fizz.ca/fr/discussion/comment/6610352#Comment_6610352
- https://forum.fizz.ca/fr/discussion/comment/6610362#Comment_6610362
- https://forum.fizz.ca/en/discussion/2629440/data
Source: https://downdetector.ca/status/videotron/
Probably the best way to go is:
- avoid chatting with Fizz so as not to overload customer service
- test your connection every 30 minutes until the problem is resolved
- start thinking about an alternative such as a neighbour's wifi or an internet café...
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data down on mobile, since 1030 am, Jan 13,2022 Thurs, cant start chat, no real service at fizz
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Hello @chris_1234
Something generalized is happening. In such cases Videotron (the parent company of Fizz) is certainly already in the process of remedying the situation.
You are not alone right now:
- https://forum.fizz.ca/fr/discussion/comment/6610349#Comment_6610349
- https://forum.fizz.ca/fr/discussion/comment/6610344#Comment_6610344
- https://forum.fizz.ca/fr/discussion/comment/6610351#Comment_6610351
- https://forum.fizz.ca/fr/discussion/comment/6610352#Comment_6610352
- https://forum.fizz.ca/fr/discussion/comment/6610362#Comment_6610362
- https://forum.fizz.ca/en/discussion/2629440/data
- https://forum.fizz.ca/fr/discussion/comment/6610370#Comment_6610370
Source: https://downdetector.ca/status/videotron/
There are similar reports on Twitter's Videotron account as well.
Probably the best way to go is:
- avoid chatting with Fizz so as not to overload customer service
- test your connection every 30 minutes until the problem is resolved
- start thinking about an alternative such as a neighbour's wifi or an shop offering internet...
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Quite disappointing that their Service Status page does not report it:
I am with another Videotron sub-contractor and my internet works fine since I do not use the ISP's DNS services (I use OpenDNS from Cisco).
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It is now back for me since 5 minutes
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Thanks for the feedback!
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Came back for me 7 minutes ago
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It has indeed happened in the past DNS was the issue.
Unfortunately clients need to be tech-savvy to know how to resolve that.
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Yup even Downdector shows a drop:
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Hello @Whizz could you please help Paris remove the personal information shown in this post?
Have a nice day all! 🤗
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thanks it worked, data ok now
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Hello, same problem here and suggest several ways to re-connect. Either should work.
- turn on airplane mode and then turn off
- go to settings, disable the option to automatically connect to a network, the phone searches for networks, select Fizz/Videotron
- restart device
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i see folks posting personal data online !!
maybe @Whizz should refrain them in such bad behaviour : awareness is key to prevent data leaks and disclosure of PII (Personal Identification & Information)
we have some users who may not be educated enough to avoid such bad practices. so Whizz, you should encourage your clients to not post any personal data online; a concise and clear explanation may help.
this is is in best interests of both side: fizz/clients
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Philemon is pretty useful!
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At least now it should not happen again
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We all hope !
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Thanks!
For posterity, a Whizz merged all the different questions related to this event into this single thread. So all my answers got also grouped in this post. It looks a bit silly 😅 ...and prevented me from getting their "best answers", which are reward for handling people's expectations...
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