cancel mobile plane

hookfang
hookfang Posts: 1 ✭✭
edited January 2022 in My Mobile

i just cancel my plan and they just charge me for next month is this normal?

Best Answer

Answers

  • Fling
    Fling Posts: 8,606 ✭✭

    Hi Hookfang,


    Are you aware of this ?

    How do payment cycles work?


    For your mobile service:

    The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month.

    When is the payment for my next payment cycle taken?

    Your plan is renewed at noon the day before the anniversary date of your payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon.

    source https://fizz.ca/en/faq/how-do-payment-cycles-work


    Good evening

  • Fling
    Fling Posts: 8,606 ✭✭

    So if your anniversary date is tomorrow, they took your payment a noon today. If you canceled your mobile plan after noon your plan at the end of the next cycle.

  • Whizz
    Whizz Posts: 18,618 admin

    Hello hookfang,

    I am sorry to hear about this.
    I can see that a refund was already made.
    You can verify this from your transaction history.  

    Have a lovely day,
    -Alex

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