cancel mobile plane

hookfang

i just cancel my plan and they just charge me for next month is this normal?

Dapfizzer

@hookfang

Hi,

I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Fling

Hi Hookfang,

Are you aware of this ?

How do payment cycles work?

For your mobile service:

The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month.

When is the payment for my next payment cycle taken?

Your plan is renewed at noon the day before the anniversary date of your payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon.

source https://fizz.ca/en/faq/how-do-payment-cycles-work

Good evening

Fling

So if your anniversary date is tomorrow, they took your payment a noon today. If you canceled your mobile plan after noon your plan at the end of the next cycle.

Whizz

Hello hookfang,

I am sorry to hear about this.
I can see that a refund was already made.
You can verify this from your transaction history.  

Have a lovely day,
-Alex