cancel mobile plane

hookfang
hookfang Posts: 1
edited January 13 in My Mobile

i just cancel my plan and they just charge me for next month is this normal?

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Answers

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863

    Hi Hookfang,


    Are you aware of this ?

    How do payment cycles work?


    For your mobile service:

    The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month.

    When is the payment for my next payment cycle taken?

    Your plan is renewed at noon the day before the anniversary date of your payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon.

    source https://fizz.ca/en/faq/how-do-payment-cycles-work


    Good evening

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,863

    So if your anniversary date is tomorrow, they took your payment a noon today. If you canceled your mobile plan after noon your plan at the end of the next cycle.

  • Whizz
    Whizz Posts: 12,015

    Hello hookfang,

    I am sorry to hear about this.
    I can see that a refund was already made.
    You can verify this from your transaction history.  

    Have a lovely day,
    -Alex

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