Delivery delay
Hi
I ordered SIM and mobile on Jan 1st, 2021, the expected delivery was on Jan 3rd. It's been more than 5 days. I haven't received my mobile and SIM yet. I'm new to Canada and badly need a mobile number. There is no tracking number to the order either. Please give me a solution.
Best Answer
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Hi pranesh_sekar,
Thank you for reaching out to us.
On a closer inspection of your account's details and the order of the Samsung Galaxy A52, I can see that it was honoured today, January 7th at 10:23 AM.
Also, your mobile plan is active and running.
If you have any other matters that you wish to discuss, please don't hesitate to reach out to us directly.
You can contact us on Live chat by using any of our FAQs in the SolutionsHub, such as this one:https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-usThank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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Hi,
you can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My profile.
- Click on Order history / See details.
- Click on the shipping number to see on the carrier’s website the details of your delivery.
- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
Go to shipping number to track your delivery on the courrier service website
*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered if there's no tracking number, I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Where can I see my Fizz order history?
Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see what you purchased, when, and see the delivery status for each order.
Your Order history does not list your Fizz plan payments and transactions (it only contains placed orders that were shipped). To view your plan payments and transactions, see Where can I see my Fizz plan payments?
To see a list of all your past Fizz orders:
- Go to My Profile in your Fizz account.
- Scroll to the menu below your usage update and select Order history.
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You can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My profile.
- Click on Order history / See details.
- Click on the shipping number to see on the carrier’s website the details of your delivery.
- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
Go to shipping number to track your delivery on the courrier service website
*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
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Hello, I got mine really fast. I hope you will get yours today. Maybe with holidays there is no service for January 1st and 2nd. Either way, reach the customer service. They probably have a tracking number. Hope you the best. Cheers
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I receive mine too super fast. Maybe it’s because the holidays.
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Hello, as others have pointed out you can check your order history in your account. If Fizz has sent you an email with a tracking number, you can check its location and delivery status online with the courier company. If you want to contact Fizz Customer Service, you can use the Contact Form in My Settings or the Chat feature others have mentioned. Good luck.
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