The phone in my account is my old phone, how to update to my new one ?
Hello everyone,
Under my phone page, the phone is still my old phone IphoneX, But I have cahnged to Iphone 12 mini already. IphoneX was the one bought from Apple store, as well as the new one, but after change, the page is still showing my old phone. Is that a way to refresh it to new one ? because the "block my phone" and "block my sim card" function is so cool !
Best Answer
-
Hello @Jaquesdoo ,
I am sorry for the issue encountered.
Verifying your account, the new phone is not displayed at this moment, the system needs a bit of time to detect the change and update it into your account.
If you want, we can escalate a ticket to speed up the process and the technical team to make the change, for that we will need the IMEI of your new phone, please contact us by chat to assist you further: https://fizz.ca/en/support
Thank you for your cooperation.
Have a nice day!
-Simona, Community Moderator
0
Answers
-
Hello @Jaquesdoo
It will be done by itsefl after a while. Maybe 1 or 2 cycles.
That's what happened with mine, without my intervention.
1 -
hi @Philemon24
Mine has been 6 cycles already 😅
0 -
Hello @Jaquesdoo
woopsie 😂
Then maybe someone else will have a different experience. My guess was that they probably needed a certain baseline period before they can assess the phone is now actually yours. I say this because you can try the SIM card in many phones for troubleshooting it .
You could always chat with Fizz. Usually I suggest the chat bubble for a live discussion but this seems not urgent so I'd suggest going through one of their social network account, they'll answer in a few hours.
1 -
I have a new phone how do I change my account from the old to the new
0 -
Insert the SIM card from the old phone into the new one
0 -
It comes with the IMEI. Check if it's updated or not.
0
