Why can't I transfer my number to my new provider?
I have recently switched to koodo and I have been trying to transfer my current number over. However, I cannot get it to work. They are telling me its because of my account number that they are having issues as they require 9 digits whereas Fizz has only 8. I have even tried adding 1-4 zero's infront of my account number but still it ends up not working. They have even tried my IMEI number, but they got the same result. What am I supposed to do?
Best Answer
-
Hello nothappywith_this1,
I am sorry to hear about this situation.
If the account number option is not working I would recommend providing them with your IMEI.
You can find it by dialing *#06#, they should be able to use that also.
I can also see that you contacted our support team.
If by any chance the issue persists please continue the conversation with our support team.
Have a lovely day,
-Alex1
Answers
-
Hi Nothappywhitthis,
Mayby it's Koodo who is the problem. I just check my account number and mine to have 8 digits. Try another call to Koodo, and talk to somebody else !
Good evening
0 -
I don't think it's koodo. I have a friend who also swapped to Koodo today and they were having the same issue until they tried adding 4 zeros and it worked. So kind of confused.
0 -
Koodo should know that kind of thing. Your not the first to switch from Fizz to Koodo and if they can't solve this little problem it's a bad start.
0 -
This is definitely an issue on Koodo's side. Try calling another rep or escalate this on their side.
0
