I have to set up my voicemail, but when I try it askes me to put a pin. I never set it up before so I dont know what pin to put. Also when I go to advanced parameter to change the pin it sends me an error message.

Best Answer

  • Whizz
    Whizz Posts: 13,794
    Answer ✓

    Hello @Violet1

    I am sorry to hear that you encountered this issue,

    I have verified your account and I see that you managed to contact our customer support team and now your voicemail is working.

    On this FAQ you can find the steps and all the needed information regarding this matter: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    Thank you for your kind understanding!

    Have a good day!



  • Philemon24
    Philemon24 🔴 🎁 🤩 💲 REFERRAL CODE ▶DWJT2◀ CODE RÉFÉRENCE 💲 🤩 🎁 🔴Posts: 1,311

    Hello @Violet1

    What is the error message?

    You're doing it right. One can set a new PIN in your account in My Plans ► Manage Plans ► Advanced Parameters ► PIN to access your voicemail

    Maybe your web session is expired. Try logging off, logging back in...

  • ColinCreado
    ColinCreado Hochelaga, Montreal, QC 9RGHC for data gifts thankyou!!Posts: 123

    You can chat with Fizz here how:

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    Your can also send a message by facebook

    https://facebook.com/fizzca and click send a message (this is a bit slower)

  • brouleau21
    brouleau21 Gatineau Ref code : INI6I : edoc feR uaenitaGPosts: 151

    Try 1234, it is usually the default one.

  • yoddie
    yoddie Posts: 79

    Try 1234 or 1111 and then you will be able to change it to a new one

This discussion has been closed.