Orange ring appearing on modem

Hanna_HipwellSerfaty
Hanna_HipwellSerfaty Posts: 1 ✭✭
in Welcome and join

Hello, our Wi-Fi stopped working so we tried to reboot our modem by unplugging it and plugging it back in and this didn’t work. I then removed the coaxial cable and the power cord and then plugged both back in and there was no change. I tried to do a factory reset by using a long pointed object to hold down the on/off button, this didn’t work either. At the moment, only the top three icons are flashing along with the orange ring. I read another question that said the orange ring means the modem needs to be replaced. Please help - this is urgent!

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Hanna_HipwellSerfaty


    Hi Hanna,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • StefanM
    StefanM Posts: 1,453 ✭✭
    edited November 2021

    The orange light can mean a variety of reason but can indicate that the modem is not working properly. I suggest you contact Fizz support directly (My Settings --> Contact Forms --> Green Chat Bubble) so that they can check the connection from their end.

    It seems there is a connection issues. Could be the coaxial cable but could also me the router.

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Hanna_HipwellSerfaty
     
    Thank you for reaching out!
    I have verified your account and I see that that you managed to contact our support team and they have set an appointment with a technician.
    You can verify this FAQ for more details on that: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    I count on your kind understanding!
    Have a lovely day!
    -Eugen

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