Orange ring appearing on modem

Hello, our Wi-Fi stopped working so we tried to reboot our modem by unplugging it and plugging it back in and this didn’t work. I then removed the coaxial cable and the power cord and then plugged both back in and there was no change. I tried to do a factory reset by using a long pointed object to hold down the on/off button, this didn’t work either. At the moment, only the top three icons are flashing along with the orange ring. I read another question that said the orange ring means the modem needs to be replaced. Please help - this is urgent!

Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128
    Answer ✓


    Hi Hanna,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,128

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

  • StefanM
    StefanM * Code référence/referral code !! 50$ -> ALXMQ * + 1GB/GO (DM me for GB/GO)Posts: 1,439
    edited November 2021

    The orange light can mean a variety of reason but can indicate that the modem is not working properly. I suggest you contact Fizz support directly (My Settings --> Contact Forms --> Green Chat Bubble) so that they can check the connection from their end.

    It seems there is a connection issues. Could be the coaxial cable but could also me the router.

  • Whizz
    Whizz Posts: 13,811

    Hello Hanna_HipwellSerfaty
    Thank you for reaching out!
    I have verified your account and I see that that you managed to contact our support team and they have set an appointment with a technician.
    You can verify this FAQ for more details on that:

    I count on your kind understanding!
    Have a lovely day!

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