Finally found your modem I thought I lost while moving.

DoctorDju
DoctorDju Posts: 1 ✭✭
in Internet

Hi, fizz people

I was charged over a year ago for a fizz modem i thought I lost while moving,

Now that I found it, Is it possible to send it back and be reimbursed?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @DoctorDju


    Hi,

    I suggest you to contact the customer service for an answer, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,071 admin

    Hello DoctorDju,

    I can see that you already contacted our support team regarding this situation.  
    Please reach us back once the modem appears to be delivered on the Canada Post website and provide us the tracking number.
    Once the modem is received a refund should be made automatically.  

    Have a lovely day,
    -Alex

  • TrainFood
    TrainFood Posts: 144 ✭✭

    sometimes just restarting your modem works

This discussion has been closed.

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