Cancelled installation appointment- Refund required

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cpaliz
cpaliz Posts: 1 ✭✭
in About my account

I had scheduled an installation appointment which was set for Saturday October 16, 2021 to have a modem installed. I was supposed to be a new customer. However, I changed my mind and I have cancelled that appointment. However, Fizz has already pulled money out of my credit card, a total of $51.74. When will these funds be put back on my credit card? should you not have waited until installation to take funds? Now there is no one to talk to regarding this. Why don't you have someone that can explain how these kind of things work when one cancels. It just seems too shady to me that there is no one to talk to. Please let me know when my credit card will be refunded. I also would like to be assured that you will not be charging my credit card for anything since you have it on your records. As of now i need to know when i will be refunded. I do not have any of your equipment since nothing has been installed because the installation date was in the future and I have cancelled prior to any of your technicians coming to my residence. Please respond.

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  • Whizz
    Whizz Posts: 19,166 admin
    edited October 2021 Answer ✓
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    Hello @cpaliz

    Thank you for your questions.

    I have verified your account and I see that you canceled the appointment. When you cancel the appointment, your plan will be canceled too. This can take up to 24 hours to complete in the systems. After that, the money will be sent back automatically to the card you made the payment with.

    I also see that the automatic refund was issued by our system and you should be able to see it in your Transaction History by going to my settings> Transaction History. Also, the refund will be visible in your bank account.

    Regarding your concern about being charged again as your credit card is on file, you can delete it by going to my settings> payment methods> delete.

    On this FAQ you can find more information: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    I can assure you that our customer service is 24/7 online and you can contact us anytime on social media or chat.

    And I see that you managed to contact us too on WhatsApp.

    Check this link to see all the ways of contact: https://fizz.ca/en/contact-us

    I hope you will give our services a chance in the future.

    Have a lovely day!

    Eugen

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,783 ✭✭
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    Hi cpaliz

    Since you have cancelled your appointment, the refund will occur automatically on the same card that it was charged.

    If you want to have your refund sooner, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    The charge on your credit card was the pre-payment for your first month. If you cancel the appointment and decide not to join, Fizz will refund you the full amount. It happens automatically back to your payment method. Fizz is a fully flexible prepaid service with no contracts and obligations. One of the beauties of Fizz :)

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