Cancelled installation appointment- Refund required
I had scheduled an installation appointment which was set for Saturday October 16, 2021 to have a modem installed. I was supposed to be a new customer. However, I changed my mind and I have cancelled that appointment. However, Fizz has already pulled money out of my credit card, a total of $51.74. When will these funds be put back on my credit card? should you not have waited until installation to take funds? Now there is no one to talk to regarding this. Why don't you have someone that can explain how these kind of things work when one cancels. It just seems too shady to me that there is no one to talk to. Please let me know when my credit card will be refunded. I also would like to be assured that you will not be charging my credit card for anything since you have it on your records. As of now i need to know when i will be refunded. I do not have any of your equipment since nothing has been installed because the installation date was in the future and I have cancelled prior to any of your technicians coming to my residence. Please respond.