Need help entered card number wrong 2 many times

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Aroscompoyo
Aroscompoyo Posts: 1 ✭✭
in My Mobile

Trying to be a fizz customer so i bought a sim car tried to set up everything went smpothly until the payment. I noticed it wasnt going thru after attempting like 10 tomes or more after i noticed mistake i corrected it then when i hit the next button it notified me that ive entered the wrong card number too many times. Ive try to chat call and contact fizz directly but neither semm to work out! Need help!

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  • Whizz
    Whizz Posts: 19,109 admin
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    Hell Aroscompoyo,

    I am sorry to hear about this situation.  
    You can reach via chat from this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Please access it and after a few seconds, a green bubble should appear in the bottom right-hand corner. Press that bubble and select the chat from there.
    Waiting for you there.

    Have a lovely day,
    -Alex

Answers

  • MyriamC
    MyriamC Posts: 920 ✭✭
    edited October 2021
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    Having difficulties, and you reached the maximum number of attempts? 

    If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

    si vous désirez communiquer avec un ou une intervenante du service à la clientèle afin de résoudre une situation, voici la marche à suivre afin de les contacter:


    1- Connectez-vous à votre compte (voir en haut à droite) https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview. 

    2- Tout bloqueur de publicité de votre navigateur doit être désactivé. 

    3- Vous devez être sur une fiche d'aide: https://fizz.ca/fr/faq/resoudre-un-enjeu

    4- La bulle verte devrait apparaître en bas à droite de la page, cliquez et choisissez clavardage.


    Il est également possible de les contacter via Facebook: https://www.facebook.com/fizzca

    Par message privé sur Twitter : https://mobile.twitter.com/fizz_ca

    Ainsi que sur Whatsapp : (438) 393-5814

  • Sensei007
    Sensei007 Posts: 42 ✭✭
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    Hi you should open a ticket and if it doesn't work, maybe try to cancel your subcriptions and re-do it again. It happened to me and you have to cancel inside 15 or 25 days to get refund no questions asked and then you reactivate the same sim card again. Good luck

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