fizz keep bumping up my plan without my consent it went from 35$ to 43.50

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isabel S.
isabel S. Posts: 2 ✭✭
edited September 2021 in About my account

is this legal? why do they keep bumping up my plan without my consent

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  • Whizz
    Whizz Posts: 19,109 admin
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    Hello isabel S. 

    I am really sorry to hear that you encounter this situation!

    I verified your account and I see that the situation is being handled by our specialized team.
    Also, if you need to reach us via chat or on social media, you can use the steps provided by Dapfizzer. 

    We count on yourkind understanding and patience until it is resolved!
    Have alovely day!
    Eugen



Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @isabel S.


    Hi Isabel,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium Posts: 2,303 ✭✭
    edited September 2021
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    Hi @isabel S.

    Have you made any changes to your plan recently ? Add/removed base features (like voicemail, change default data options, etc.)

    Keep in mind that your price should not change, however IF you make changes to your plan (like adding features, removing features, changing base plan, etc...) you will jump to the "current" posted price of the base plan you have chosen and lose any previously grandfathered prices.

    If this is not the case, then you should contat Fizz, as Dapfizzer has mentioned above.

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