How can I reactivate my number?

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King_Knwnd
King_Knwnd Posts: 1 ✭✭
in My Mobile

Hello !

I recently had troubles with my credit card. Due to a unpaid balance my account was blocked. I paid the balance with 2 days late and I received a confirmation email from fizz but I can't receive or send any calls or messages.

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  • Whizz
    Whizz Posts: 19,149 admin
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    Hello King_Knwnd 

    We're sorry to hear that you're facing issues with your services. 

    As mentioned by PF_Ref_D2U9A, you can try restarting your phone and see whether the issue is solved or not, as the line is active on our end. In case the situation persists, please contact us in private for more troubleshooting steps:  https://fizz.ca/en/contact-us

    Please check this link as well for more information: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

    Thanks and have a good one. :) 
    -Claudiu

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  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,773 ✭✭
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    Hi

    Did you try restarting your phone?

    You can check the status of your plan on your aFizz account. Also check the transaction history on your account to make sure the payment was successful.

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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