Hi! I'm in Hochelaga(H1W) and my home internet has been down since about 7:30am. Anyone else? Anyone know what's happening?
Thank you for reaching out to us.Checking your Fizz modem's connection I could see that the modem is offline. I have tried to perform a modem reset from my end. Can you please make sure that the modem is well connected to the coaxial cable and outlet?
I would also suggest you try to take the modem off the electrical outlet, leave it closed for 5-10 minutes and turn it back on.I also suggest you check the following FAQ https://fizz.ca/en/faq/none-my-devices-can-access-interne... for additional information.
Remember that you have posted your question on our community forum, thus, I suggest you contact us in private by following the FAQ above mentioned. On it, you will find a "?", press on it and there are our contact methods. We apologize for this unpleasant situation.Have a nice day.-Bogdan
Try restarting your modem by unplugging it for 1 minute, then plug it back in and wait a few minutes for the modem to restart.
What lights do you see?
If the problem persists, try a return to the factory values (factory reset) of your modem, thus resetting the modem to factory conditions, by pressing in the small button on the back of the box with a paper clip for 10+ seconds. Then wait 3-4 minutes before trying. You will have to re-enter the codes shown on the modem initially.
If nothing changes, chat with Fizz, they can help
Hi! I've checked all the coax in my apartment and nothing seems out of place. I've rebooted as well as unplugged the modem several times. I've tried changing the DNS settings (since it's been an issue in the past).
My modem is on, I can connect through wifi but the modem won't connect to WAN.
I've done all the normal troubleshooting I can do and I can only assume that the connection issue is outside of my access.
Try a neighbour to see if they have same issue ?