Double charge o my account?

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Mmoffa
Mmoffa Posts: 1 ✭✭
in Internet

By mistake, i cancel my appointment to receive a modem and i made another subscription same address and my credit card is charged twice. What should i do to be reimburse for the fist subscription?

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  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,755 ✭✭
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    Hi Mmoffa

    If you cancelled your appointment and you do not reschedule it, you will be refunded for the first payment.

    To speed up the process, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Mmoffa 

    Thank you for your question!

    After you cancel the appointment, the order will be canceled as well. When the plan is canceled in the system, you will be refunded automatically.
    As I verified your account, you were already refunded for the amount paid. You can see that by going into your account >my settings > transaction history.
    Check this FAQ for more details: https://fizz.ca/en/transaction-history
    Also, you will see the refund in your bank account in the following days.

    I count on your kind understanding!
    Have a lovely day!
    Eugen

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