Why am I get charged for a 'one time charge' for my new internet installation?

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FanfanLi
FanfanLi Posts: 5 ✭✭
in Welcome and join

New Internet customer,

I chose 'Self Installation' but found a 'one time charge' posted to my billing account.

I am new here, how do I connect a Fizz customer service for this billing issue?

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  • FanfanLi
    FanfanLi Posts: 5 ✭✭
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    My Plan number: 51344061

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,762 ✭✭
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    Hi

    What amount were you charged?

    Fizz is prepaid. When we sign up for Fizz home internet, we are charged the first month's plan fee + taxes.

    And the second charge will be made one month after your installation date.

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    Hi @FanfanLi

    Fizz is a prepaid service, so the first charge you get charged is your FIRST month of service. BUT even though it is charged now, it will be applied on the day of the installation, and then every month after that.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,762 ✭✭
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    Here on the forum, we are users.

    You can also check your transaction history of your Fizz account to see the details of this charge.

    If there is an issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • FanfanLi
    FanfanLi Posts: 5 ✭✭
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    DateAmount

    2021/09/21Home Internet One-time charge**** **** **** 6911$68.99

    2021/09/08Home Internet Monthly plan**** **** **** 6911$68.99


    The Internet was activated on 9/15

  • FanfanLi
    FanfanLi Posts: 5 ✭✭
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    The order as below




    Here’s a quick recap of your order

    Home Internet with Self-installation


    Order number: 6949568522


    Your Services Agreement

    is attached to this email.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,762 ✭✭
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    It looks like you were charged $60 + taxes for VIP installation.

    If you did not ask for this, I urge you to contact Fizz customer service.

  • FanfanLi
    FanfanLi Posts: 5 ✭✭
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    How to 'contact' Fizz customer service'?

    I am new to Fizz, and don't see any phone# or email to reach Fizz customer service?

  • Whizz
    Whizz Posts: 19,116 admin
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    Hello @FanfanLi

    Thank you for your activity on our forum!

    I verified your account and I see that you contacted us in private regarding the issues you reported here and the situation was solved there.

    If you encounter further issues regarding your account, you can always contact us in private on social media or via chat.

    I count on your kind understanding and patience!

    Have a lovely day!🌞

    Eugen

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