Where is the technician who was supposed to come between 5-8pm today?

Stina
Stina Posts: 6 ✭✭
in Internet

I am still waiting on a tech who hasn't called for my move

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,739 ✭✭

    Hi Stina

    The technician could be running late. So keep eye on your door.

    Unfortunately if the appointment is missed, you will have to go on your account tomorrow to reschedule.

    You can also contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

  • Stina
    Stina Posts: 6 ✭✭

    I was here the entire time

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,739 ✭✭

    Don't give up! It happens they can be 1 or 2 hours late.

    Hope it goes well!

  • Stina
    Stina Posts: 6 ✭✭

    He didn't come and didn't call.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,739 ✭✭

    Since you have moved, you can try setting up your modem to see if the cable connection is already working.

    For the appointment, you will have to set up another one. One day (24 hours) after the missed appointment, you will be able to see the reschedule button on your Fizz account.

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

  • Whizz
    Whizz Posts: 23,455 admin

    Hi Stina,
    I can see that yesterday a colleague provided you with the steps and link for details on how to reschedule your moving appointment.

    Currently, it has been set for September 20th between 12:00 PM and 05:00 PM.


    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

  • Vincent D. 39366
    Vincent D. 39366 Posts: 215 ✭✭

    Yeah, that can happen sadly. Contact them.

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    Did you ever receive the tech?

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