How can I cancel a phone order ?

Hello Esi,

Thank you for reaching us.
The phone orders can only be canceled in the first 30 minutes after the order is placed.
If you no longer wish to have this phone please wait until it's delivered and return it within 15 days.
Here you can find more information about the return if necessary: https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
Feel free to contact our support if you encounter any difficulties. 

Have a lovely day,
-Alex