How can I cancel a phone order ?

Esi

Hi,

I ordered a phone, but I need to cancel my order and order another phone.

Whizz

Hello Esi,

Thank you for reaching us.
The phone orders can only be canceled in the first 30 minutes after the order is placed.
If you no longer wish to have this phone please wait until it's delivered and return it within 15 days.
Here you can find more information about the return if necessary: https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
Feel free to contact our support if you encounter any difficulties. 

Have a lovely day,
-Alex

PF_Ref_D2U9A

Hi Esi

When did you order the phone?

If you see it on the order history on your Fizz account, you can cancel it from there.

PF_Ref_D2U9A

If there is any issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814