How long it will take to activate my sim card

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oxruby
oxruby Posts: 5 ✭✭
in My Mobile

I had chosen my plan and number, confirmed the payment method even inserted the sim card to my phone 10 hours ago but it still doesn't gonna work. I have heard that it usually only takes few minutes to do that. I'm wondering what's wrong with this.

Best Answer

  • Mike
    Mike Posts: 20,723 ✭✭
    edited September 2021 Answer ✓
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    Hi @oxruby

    For the activation a new plan without the number transfer, it will take a minute or two,. My transfer (number portability) took 10 minutes.

    Did you check the status of your plan in the account?

    Do you have the network operator in automatic?

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    Is your phone compatible? https://fizz.ca/en/faq/compatible-devices


    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Luckyy
    Luckyy Posts: 36 ✭✭
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    It took 10 min for me. Have you tried to restarted your phone?

  • oxruby
    oxruby Posts: 5 ✭✭
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    thanks all of you, its done

  • OliverDuarte
    OliverDuarte Posts: 1 ✭✭
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    Hey! How did you solve this? I have the same issue

  • Whizz
    Whizz Posts: 19,096 admin
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    Hello OliverDuarte 

    I am sorry to hear that you encountered this issue.
    I verified the account and from what I see, all is good there and your line should be working.
    Please, try a few troubleshooting steps from here: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    In case you still can't use your line, then please contact us in private or on social media to help you further. 
    If you need to reach us live, you can use the steps Mike provided above.

    I am counting on your cooperation!
    Have a lovely day!
    Eugen

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