I had chosen my plan and number, confirmed the payment method even inserted the sim card to my phone 10 hours ago but it still doesn't gonna work. I have heard that it usually only takes few minutes to do that. I'm wondering what's wrong with this.
For the activation a new plan without the number transfer, it will take a minute or two,. My transfer (number portability) took 10 minutes.
Did you check the status of your plan in the account?
Do you have the network operator in automatic?
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
Is your phone compatible? https://fizz.ca/en/faq/compatible-devices
You can chat in direct
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
It took 10 min for me. Have you tried to restarted your phone?
thanks all of you, its done
Hey! How did you solve this? I have the same issue
Hello OliverDuarte I am sorry to hear that you encountered this issue.I verified the account and from what I see, all is good there and your line should be working.Please, try a few troubleshooting steps from here: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messagesIn case you still can't use your line, then please contact us in private or on social media to help you further. If you need to reach us live, you can use the steps Mike provided above.I am counting on your cooperation!Have a lovely day!Eugen